Privacy Policy
Last updated: 22 March 2026
Introduction
Complete Tree Removal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website completetreeremoval.com.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
Lead Generation Disclosure
Please read this carefully before submitting any contact information.
Complete Tree Removal operates as a lead generation website. This means that when you submit your contact details through our forms (including quote requests and enquiry forms), your information may be shared with trusted, qualified tree service professionals and arborists in your area who can assist with your tree service needs.
By submitting your details through any form on this website, you acknowledge and consent to the following:
- Your contact information (name, phone number, email, location, and service details) may be forwarded to one or more third-party tree service providers
- These providers may contact you directly regarding your enquiry
- Complete Tree Removal does not itself perform tree removal, pruning, or any other arborist services
- We do not guarantee the quality, pricing, or availability of any third-party service provider
- Any agreement or contract you enter into with a service provider is solely between you and that provider
If you do not wish for your information to be shared with third-party service providers, please do not submit your details through our contact forms.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
When you contact us or request a quote, we may collect personally identifiable information, such as:
- Your name
- Email address
- Phone number
- Property address or suburb
- Details about your tree service requirements
Automatically Collected Data
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Performance Cookies: Used to improve website performance and user experience
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Google Analytics
We use Google Analytics 4 (GA4) to analyse website traffic and understand how visitors interact with our site. Google Analytics collects information such as:
- Pages visited and time spent on each page
- How you arrived at our website (referral source)
- Your general geographic location (city/region level)
- Device type and browser information
- Interactions with forms and buttons
Google Analytics uses cookies to collect this data. The information generated is transmitted to and stored by Google on servers that may be located outside Australia.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Contact Form Data Handling
When you submit a contact form or quote request on our website, your information is processed through Web3Forms, a secure form submission service.
We use this information to:
- Connect you with qualified tree service professionals in your area
- Forward your enquiry details to relevant service providers
- Respond to your enquiry
- Follow up on service requests
As outlined in our Lead Generation Disclosure above, your contact information may be shared with third-party tree service providers for the purpose of fulfilling your service request. Your information will not be sold or shared for unrelated marketing purposes.
How We Use Your Information
We may use the information we collect from you for the following purposes:
- To provide and maintain our services
- To respond to your enquiries and fulfil your requests
- To send you quotes and service-related communications
- To improve our website and services
- To monitor and analyse usage patterns and trends
- To protect against fraudulent or unauthorised activity
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information with:
- Tree Service Providers: Qualified arborists and tree service professionals who may fulfil your service request
- Service Providers: Third-party companies that help us operate our website and business (e.g., Web3Forms, Google Analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information (subject to certain exceptions)
- Opt-out: You can opt-out of marketing communications at any time
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Phone: (07) 5230 8452
- Email: josh@completetreeremoval.com
- Website: completetreeremoval.com